Welcome to Chic Golf Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium golf equipment, global shipping, and customer service policies. Whether you’re selecting your first starter set or upgrading to tour-level clubs, we’re here to ensure your shopping experience is as smooth as your perfect swing.

Product Questions

What types of golf equipment do you specialize in?
We offer a complete selection of premium golf equipment including:
  • Golf clubs (drivers, irons, wedges, putters, fairway woods, hybrids)
  • Complete golf starter sets for beginners
  • High-performance golf balls
  • Trolleys (electric, push) and trolley bags
  • Specialized carry bags and accessories
How do I choose the right clubs for my skill level?
Our Washington-based team of golf enthusiasts can help you select equipment matched to your swing. Email [email protected] with your handicap, typical drive distance, and any preferences for a personalized recommendation.
Do you sell left-handed golf equipment?
Yes! We carry left-handed options for most clubs and starter sets. Use the filter options on product pages or contact us for specific availability.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping methods:
  • Express Delivery ($12.95 flat rate): 10-15 business days via DHL/FedEx with real-time tracking
  • Free Standard Shipping (orders over $50): 15-25 business days via EMS
All orders receive 1-2 day processing with tournament-grade packaging.
Do you ship to my country?
We ship globally from our Washington, DC headquarters, excluding select Asian countries and remote areas. If your country isn’t listed at checkout, email [email protected] as we’re constantly expanding our network.
How can I track my order?
You’ll receive a tracking number via email when your order ships. Track directly through:
  • DHL/FedEx for Express orders
  • EMS website for Standard shipments
Are duties and taxes included?
International customers are responsible for customs fees, which vary by country. Most orders under $800 enter the US duty-free. We handle all international paperwork for seamless clearance.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from delivery date. Items must be in original condition with packaging. Contact us at [email protected] to initiate a return.
What if my equipment arrives damaged?
All equipment is packed in tournament-grade materials, but if damage occurs, email photos to [email protected] within 48 hours of delivery. We’ll arrange replacement or refund.
Can I exchange for a different product?
Absolutely! Contact us within 15 days of delivery. You’ll be responsible for any price difference and additional shipping costs.

Payment & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Yes! We use industry-standard encryption and never store full payment details on our servers.
Do you offer discounts for bulk orders?
For orders over $1,000 or multiple club sets, email [email protected] for potential volume discounts.

Customer Service

How can I contact customer service?
Our Washington-based team is available at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Where is your physical location?
Our headquarters is at:
7700 Morningside Drive Northwest
Washington, US 20012
(Showroom visits by appointment only)

Didn’t find your answer? Our golf equipment specialists are ready to help at [email protected]. Remember, all new customers enjoy 20% off their first order!