At Chic Golf Shop, we take pride in delivering premium golf equipment with the precision of a professional swing. However, if your purchase doesn’t meet your expectations, our straightforward returns process ensures you’re back on the fairway quickly.

Our Return Promise

We accept returns within 15 days of delivery for most items in their original condition (unused, with tags attached and original packaging). Your satisfaction drives our service, just as passion drives your game.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Golf balls (once removed from original packaging)
  • Personalized or custom-ordered clubs
  • Used or damaged equipment (except in cases of manufacturer defects)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Chic Golf Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name(s)]
Reason: [Please specify]
Preference: [Refund/Exchange for [Product Name]]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions. Please:

  • Repackage items securely in original packaging
  • Include all accessories and documentation
  • Clearly mark the RMA number on the outside of the package
  • Ship to:
    Chic Golf Shop Returns
    7700 Morningside Drive Northwest
    Washington, US 20012

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Refund or Exchange

Upon receipt and inspection (typically within 3-5 business days):

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped within 2 business days after approval

Refund Details

Your refund will be issued via your original payment method:

  • Credit/Debit Cards (Visa/MasterCard/JCB): 5-10 business days (depending on your bank)
  • PayPal: 3-5 business days

Original shipping fees are non-refundable except in cases of incorrect or defective items.

International Returns

For customers outside the US:

  • Follow the same return process
  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD at the exchange rate of the processing date

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a prepaid return label if needed
  3. Receive a replacement or full refund at no additional cost

Questions?

Our customer service team swings into action within 24 hours. Contact us at [email protected] for any return-related inquiries.

Last Updated: [Insert Date]