Shipping Policy

At Chic Golf Shop, we’re committed to delivering premium golf equipment with the precision of a professional swing. Our shipping and returns policies are designed to keep you on the fairway with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We ship globally (excluding Asia and certain remote regions). International customers are responsible for any customs duties or taxes. For fastest delivery, we recommend choosing Standard Shipping.

Returns & Exchanges

Your satisfaction drives our service, just as passion drives your game. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you’re back on the fairway quickly.

Our Return Promise

We accept returns within 15 days of delivery for most items in their original condition (unused, with tags attached and original packaging).

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Package & Ship

Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions. Please:

• Repackage items securely in original packaging
• Include all accessories and documentation
• Clearly mark the RMA number on the outside of the package

Ship to:
Chic Golf Shop Returns
7700 Morningside Drive Northwest
Washington, US 20012

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Refund or Exchange

Upon receipt and inspection (typically within 3-5 business days):

• Refunds: Processed within 5 business days to your original payment method
• Exchanges: Shipped within 2 business days after approval

Refund Details

Your refund will be issued via your original payment method:

• Credit/Debit Cards (Visa/MasterCard/JCB): 5-10 business days (depending on your bank)
• PayPal: 3-5 business days

Original shipping fees are non-refundable except in cases of incorrect or defective items.

International Returns

For customers outside the US:

• Follow the same return process
• Mark the package as “Returned Goods” to avoid customs charges
• We recommend using a trackable shipping service
• Refunds will be issued in USD at the exchange rate of the processing date

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange for a prepaid return label if needed
• Receive a replacement or full refund at no additional cost

Last Updated: [Insert Date]